Terms & Conditions

By using the website or submitting a watch for service, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are acting on behalf of another person, you confirm you have the authority to do so.

These terms apply to all use of the website and to all service engagements with Balanco, whether conducted in person, by phone, or by email.

Balanco offers three defined watch repair services: a Cleaning & Lubrication Tune-Up, a Water-Resistance Reseal & Pressure Check, and an Heirloom Rebuild & Documentation service. Each service is described on the website with its scope, starting price, and estimated turnaround.

Services are available to clients who can deliver a watch to the workshop in person, or who have made prior arrangement for postal submission. There are no geographic restrictions on enquiries or postal submissions, though Balanco is not responsible for loss or damage in transit.

All prices are quoted in Thai Baht (฿). Payment is due on collection of the watch. Balanco accepts cash, bank transfer, and major credit cards. No deposit is required for tune-up or reseal services. For heirloom rebuild work, a deposit of 30% of the agreed price may be requested before work commences.

If work is not completed because the client withdraws consent after disassembly has begun, a reasonable labour and materials charge for work already performed will be applied.

Balanco does not offer refunds on completed work. If you have a concern about the outcome of a service, please contact us within 14 days of collection and we will discuss the matter in good faith.

The website is provided on an "as is" basis. Balanco does not warrant that the website will be uninterrupted, error-free, or free of harmful code.

Watch repair involves inherent uncertainties. Balanco will carry out work with reasonable skill and care but cannot make specific assurances about the outcome of a service, particularly for older or damaged pieces where pre-existing conditions may limit what is achievable.

Nothing in these terms excludes or limits liability that cannot be excluded under Thai law, including liability for death or personal injury caused by negligence.

To the extent permitted by law, Balanco's liability for any claim arising from a service is limited to the amount paid by you for that service.

Balanco is not liable for indirect, consequential, or economic loss, including loss of use, loss of value, or cost of alternative services.

Force majeure: Balanco is not liable for delays or failures caused by circumstances outside our reasonable control, including natural disasters, power outages, or government restrictions.

These terms are governed by the laws of Thailand. Any dispute arising from these terms or a service engagement will be resolved first through informal negotiation. If that is not successful, disputes will be submitted to the courts of Bangkok, Thailand.

To raise a concern informally, contact us at [email protected] with a description of the issue. We will respond within seven working days.

Entire agreement: These terms, together with any written service agreement, constitute the entire agreement between you and Balanco for the relevant service.

Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full force.

Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.

Assignment: You may not assign your rights under these terms to a third party without our written consent.

Notices: Formal notices to Balanco should be sent to [email protected] or to our workshop address.